Privacy Policy

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Privacy Policy

Who are we?

Chubb Bulleid Solicitors is a company incorporated in England and Wales with Company Number 05386876 and is a “controller” under the General Data Protection Regulation and the Data protection Act 2018. Our registered office is 7 Market Place, Wells, BA5 2RJ.

 

Whose data do we hold?

We may hold data about the following people:

  • Employees
  • Customers and clients
  • Suppliers and service providers
  • Advisers, consultants and other professional experts
  • Complainants and enquirers

What data will we collect?

We will only collect information from you that is relevant to the matter that we are dealing with. In particular we may collect the following information from you which is defined as “personal data”:

  • Personal details
  • Family, lifestyle and social circumstances
  • Financial details
  • Business activities of the person whose details we are processing
  • Details obtained through our website which may include information such as a length of visit to the site, geographical location, pages viewed and navigation paths and/or information you provide by contacting us through the website.

Special Categories

We may also collect information that is referred to as being in a “special category”. This could include:

  • Physical or mental health details
  • Racial or ethnic origin
  • Religious beliefs or other beliefs of a similar nature
  • Criminal convictions
  • Sexual orientation

Basis for processing

The basis on which we process your personal data is one or more of the following:

  • It is necessary for the performance of our contract with you
  • It is necessary for us to comply with a legal obligation
  • It is in our legitimate interests to do so
  • You have given us your consent (this can be withdrawn at any time by advising our data protection officer)

How will we use your data

We may use your information for the following purposes:

  • Provision of legal services including advising and acting on behalf of clients
  • Promotion of our goods and services
  • Provision of education and training to customers and clients
  • Maintaining accounts and records
  • Supporting and managing staff
  • To administer and maintain our website

Who will we share your information with?

Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:

  • Barristers
  • Medical Experts
  • Private Investigators
  • Healthcare professionals, social and welfare organisations
  • Courts and tribunals

Where you authorise us we may also disclose your information to your family, associates or representatives and we may disclose your information to debt collection agencies if you do not pay our bills.

How long will we keep your information for?

  • We will normally keep your information throughout the period of time that we do work for you and afterwards for a period of fifteen years as we are required to do by law and also by the regulations that apply to us
  • In some cases (for example where are have prepared a will for you) we may retain your information for a longer period and we will advise you of this at the time
  • More information is set out in our data retention policy which is available on request from the data protection officer
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Transfers to third countries

  • We may from time to time transfer your personal data to a country outside of the EEA.
  • Normally this will be necessary for the performance of your contract with us or for the exercise or defence of legal claims on your behalf
  • Sometimes we may transfer for other reasons and we will ensure that appropriate safeguards are in place at all times

Security arrangements

  • We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures
  • Information will be held in accordance with the Lexcel Standard
  • In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the ICO and with you as appropriate
  • More information is available from the data protection officer

What rights do you have?

You have the following rights under the GDPR:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Rights concerning automated decision-making and profiling

Right of access

  • You have a right to see the information we hold about you to access this you need to provide a request in writing to our data protection officer, together with proof of identity
  • We will usually process your request free of charge and within 30 days however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and/or is very complex
  • Full details are available in our data subject access policy which is available on request from the data protection officer

Right to erasure

  • You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR)
  • We will deal with your request free of charge and within 30 days but reserve the right to retain information that we are required to hold by law or regulation, or that is required to exercise or defend legal claims. To exercise your right to erasure please contact our data protection officer

Who can you complain to?

  • If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact the data protection officer Laura Maden
  • If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk
 When using this website

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.

Information we monitor about visitors

During the course of any visit to our site, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to  find out whether the computer (and probably its user) has visited the website before.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.